Privacy Policy

Protecting your personal information - eduPort Privacy Policy

At eduPort we're firmly committed to protecting your privacy and we've taken extensive measures to ensure that your personal data is secure whilst using our site.

This Privacy Policy sets out the various ways that we gather information from you as you use our site and how we use it to improve our service to you.

Your IP address:  We use your IP address to help diagnose problems with our server, and to administer our website. Your IP address is also used to gather broad demographic information.

Cookies:  The websites use cookies, which are small text files on your computer. A cookie contains identifying information. The cookie is used to make the link between you and the information you have provided to the website. This allows your shopping basket to be kept separate from other users and enables us to automatically complete some of the forms when you subsequently use them. The creation of a cookie on your computer does not give the website any access to other information such as your email address.

The European Union Directive on Privacy and Electronic Communications (the "Directive"), which came into force on 31st July 2002, recognises that cookies are a "legitimate and useful tool" for many activities, including verifying the identity of web site users. The Directive makes it compulsory for websites to inform users if cookies are being used, and to provide some information on how cookies are used.

We use cookies on  to improve your experience on the site, mainly so that we don't have to ask you for your information on every page you visit. These cookies include the following:

RMcn This cookie holds your username during your visit to the site.

RMFormsAuth This cookie holds your ID number so the site can tell if you're a private customer or if you work at an educational establishment.

RMTicket This cookie holds information about your access rights - which bits of the site you are allowed to use. Some educational establishments would rather not everyone is able to place orders or log support calls, this cookie lets the site know whether or not your establishment wants you to do that.

RMSessionGUID This cookie identifies your 'session' on the site so when you go to a different page it doesn't confuse you with anyone else who might be on the site at the same time - it's a bit like a Master of Ceremonies.

RMSession Whilst RMSessionGUID announces you to each page, the RMSession cookie remembers important things about your session, for example, anything you've changed when configuring your PC.

PortalBasket This cookie remembers information the contents of your shopping basket, if you're not logged in.

HomeControl This cookie remembers which view you chose on the homepage.

RootHomeControl This cookie remembers which country you chose on the homepage - if you didn't choose a country it will default to the location of your Internet Service Provider.

_utm* This cookie is used by Google Analytics. Google Analytics collects and aggregates anonymous data on site visitors, it is not used to personally identify them, it's used to understand things like how many people visit the site over a given time period.

Web analytics:  This site uses ClickTale web analytics service. ClickTale may record mouse clicks, mouse movements, scrolling activity as well as text you type in this website. This site does NOT use ClickTale to collect any personally identifiable information entered in this website. ClickTale does NOT track your browsing habits across web sites which do not use ClickTale services. For more information see Privacy Policy for Information Collected by the ClickTale Web Analytics Service. We are using the information collected by the ClickTale service to improve the design, user experience and enable the eduPort to continually improve usability. The ONLY time we ever receive personal information from you is when you volunteer the information. You can choose to disable the Service at

Netoutcome: If you receive our emails containing offers, free resources news and more this cookie will track users across all pages and monitor interaction with key areas of the website. As a result, personalised mailings relating directly to user activity can be sent to those who have opted in to communications.

Redeye: This cookie is used to maintain your transaction with the website and minimizes the need to transfer your information across the internet.


Your contact information:  Our site's registration form requires you to provide us with some contact information (e.g. name and email address). We sometimes use this contact information from the registration form to send you information about our company and our products and services by phone, email etc. This contact information is also used to contact you when necessary - if there's an unexpected problem with your order perhaps. If at any time you wish to stop receiving information from the eduPort, please contact us and we'll update our records accordingly.

In some cases, we work with other companies to provide products and services. In such cases we'll never share your details directly with another company, except where this is required to fulfil an order for those third party products or services.

Our site uses a form to help us manage requests. We collect contact information (like email addresses). Contact information is used to respond to enquiries, or get in touch with you when necessary. Our online surveys ask for contact information (like email addresses). We use contact information from our surveys to send information about our company. We run competitions on our site in which we ask for contact information (like email addresses).

We use contact information from competitions to send information about our company. Contact information is also used to contact you when necessary. Any other information is shared only within the RM Group of companies.

Links:  This site contains links to other sites.  is not responsible for the privacy practices or the content of such websites.

Public Forums

This site may include chat rooms, forums, message boards, and news groups. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.


This site has security measures in place to protect the loss, misuse and alteration of the information under our control. All instances of unauthorised attempted access to our site are logged and investigated. Where necessary eduPort will inform law enforcement agencies or other relevant organisations regarding misconduct.


The eduPort respects the privacy of email accounts and we store your email addresses just as securely as other information on our site. We will not send you unwanted email messages or junk mail, and your details will not be passed to ANY organisation beyond the eduPort without your explicit permission.

However, we may use email to keep you up to date with news about products, services and offers that we think may be of interest to you. If you do not want to be kept informed in this way by email, please let us know. You can do this by ticking the relevant box where your email address is stored when you register, or by choosing the unsubscribe option within the email.


Our site provides you with the opportunity to opt-out of receiving communications from us and our partners.  You can do this at any point where we request contact information from you.

To remove information from our database and prevent you receiving further communications from us in the future, you can:

Email should be sent to:

Correct/Update your personal information

To change or modify the information you've previously provided us with, you can:

Use this go to the website to provide us with the correct or updated information.
Contacting this web site

If you have any questions about this privacy statement, the practices of this site, or your dealings with this website, you can: